FREQUENTLY ASKED QUESTIONS
A number of our FAQS have been answered below. Toggle between categories to find your topic or use the search bar.
Can I change my delivery address?
Yes, but it must be before it has left the respective factory. If you inform us within 72 hours of ordering there won’t be an issue. Once it is with the transport company any changes will be difficult.
Can I select a delivery date and time?
Yes, not a problem. Our customer service team will co-ordinate this with you. Please note, the window for a specific day is 4 hours, generally morning or afternoon, we also offer Saturday deliveries.
How long does it take to get my mattress?
Our mattresses are made to order so generally in metro areas it will take 5 days. This will be confirmed when ordering. If in regional Australia, a delivery timeframe will be confirmed once your order is received.
Does the complete order arrive together?
Yes, no matter what you order, mattress, base or pillow, they all arrive at the same time.
Do you offer a new bed set up service and removal of the old mattress?
Can I change my delivery address?
Can I place an order over the phone?
Yes you can and we'd love to say hello too. Please call 1800 747 787 between the hours of 9am & 5pm AEST Monday to Fridays.
What Terms and Conditions apply to purchases?
Our terms and conditions for online purchases can be found here
How does the 100-night trial work?
Are TrueBlue mattresses truly Australian made?
How can I pay?
Why are TrueBlue mattresses so cheap compared with other mattresses?
Are TrueBlue bases Australian made?
What are the TrueBlue mattress recycling strategies?
Can I purchase all the products on this website?
All listed products displayed online are available for purchase. We want you to sleep on fresh and uncompressed foams so our mattresses are made to order, safely wrapped in purpose built recycled and reusable packaging before being delivered unboxed and unrolled to your door. Please allow 7-10 days for your fresh bed to be made and shipped. Regional areas may take a little longer.
Can I change my order if I change my mind?
Yes, simply phone 180 747 787 or email firstname.lastname@example.org with your changes and we can rectify. This will need to be done within 24 hours of ordering before the mattress enters the manufacturing process. For more information on our returns and exchanges policy for online orders please see our terms and conditions here.
How do I obtain my order information if I have misplaced the email I received at the time of purchase?
Please contact us on 1800 747 787.
Can I make an online purchase and request that my purchase be delivered to an address other than my own?
You can have your order delivered to almost any location in Australia with a few exceptions, such as PO boxes. You will be asked to select your delivery address during the checkout process. If you need to change the delivery location of an order you have already placed please contact us on 1800 747 787 soon as possible. In some cases changing the delivery address of an order that has already been placed may incur additional delivery costs.
Who do I contact if I require help or have further questions about online purchasing with TrueBlue?
If you have a question about an order you have placed please contact on 1800 747 787 between the hours of 9am & 5pm AEST Monday to Fridays excluding NSW public holidays.
What types of payment do you accept for online orders?
Can I test or view products in store?
TrueBlue is an online retailer. We have 2 mattresses on our menu and offer a 100 Day Comfort Guarantee Trial so you can swap your mattress if you don't like it. We are confident of Ocean Blue's versatility and all returned mattresses are recycled.
Who can help me with a particular product query?
For any information you can’t find on the website please either email email@example.com or call 1800 747 787 during the hours of 9am & 5pm AEST Monday to Fridays excluding NSW public holidays.
Why are spring and foam mattresses better than just foam?
Are foams breathable?
Some foams are breathable because the have been structures to enable air to escape. In a sprung mattress, your natural movement in the bed allows air to circulate promoting a cooler healthier sleep.